Last Updated: 20 Aug 2025
2.1 Introduction
Safal Journey Tour And Travel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website [www.safaljourneytourandtravel.com] or engage with our travel services.
This policy complies with:
- Information Technology Act, 2000 (India)
- General Data Protection Regulation (GDPR) where applicable
- Relevant data protection laws
By using our services, you consent to the practices described in this policy.
2.2 Information We Collect
2.2.1 Personal Identification Information
We may collect:
- Full name, gender, date of birth
- Contact details (email, phone number, address)
- Passport number, visa details, nationality
- Emergency contact information
2.2.2 Booking & Travel Details
- Travel itineraries (flight, hotel, tour preferences)
- Special requirements (dietary, medical, accessibility needs)
- Payment history and transaction records
2.2.3 Payment Information
- Credit/debit card details (processed via PCI-DSS compliant gateways)
- UPI IDs, bank account details for refunds
- Billing addresses
2.2.4 Technical & Usage Data
- IP address, browser type, device information
- Cookies and tracking pixels (see Section 2.7)
- Website navigation patterns
2.3 How We Use Your Information
Purpose | Legal Basis |
Process bookings & payments | Contractual necessity |
Send booking confirmations | Legitimate interest |
Provide customer support | Contractual obligation |
Fraud detection & prevention | Legal compliance |
Marketing communications | Consent (opt-in) |
Improve user experience | Legitimate interest |
2.4 Data Sharing & Disclosure
2.4.1 Third-Party Service Providers
We share data with:
- Airlines, hotels, and tour operators
- Visa processing agencies
- Payment gateways (Razorpay, PayU)
- Cloud storage providers (AWS, Google Cloud)
2.4.2 Legal & Regulatory Disclosures
We may disclose information when required by:
- Court orders or government authorities
- Immigration/customs officials
- Fraud investigation agencies
2.5 International Data Transfers
- Data may be transferred globally to fulfill bookings
- GDPR protections apply for EU citizens
2.6 Your Rights
You may:
✅ Access your personal data
✅ Request correction of inaccurate details
✅ Delete your account (subject to retention policies)
✅ Object to processing (e.g., opt-out of marketing)
✅ Request data portability (where applicable)
To exercise rights, email: mailto: safaljourneytourandtravel@gmail.com
2.7 Cookies & Tracking Technologies
2.7.1 Types of Cookies Used
Cookie Type | Purpose | Duration |
Essential | Session management | Until browser close |
Analytics | Traffic measurement | 1 year |
Marketing | Ad targeting | 6 months |
2.7.2 Managing Cookies
- Adjust browser settings to block cookies
- Use our Cookie Consent Manager
2.8 Data Security Measures
We implement:
🔒 SSL/TLS encryption for all data transfers
🔒 PCI-DSS compliance for payment processing
🔒 Role-based access controls for staff
2.9 Data Retention Periods
- Booking records: 7 years (tax compliance)
- Marketing data: 3 years after last interaction
- Website analytics: 2 years
2.10 Policy Updates
We may modify this policy periodically. Significant changes will be:
- Posted on our website
- Communicated via email (where required)
For privacy concerns:
📧 safaljourneytourandtravel@gmail.com | 📞 +918368667756
