Effective Date: 20 Aug 2025
Contact Email: safaljourneytourandtravel@gmail.com
1. Introduction
This Refund Policy governs the terms and conditions under which Safal Journey Tour And Travel (“Company,” “we,” “our,” or “us”) processes refunds for services purchased through our website, platform, or authorized channels.
This policy is framed in accordance with:
- The Consumer Protection Act, 2019 (India)
- Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021
- RBI guidelines on online payments and chargebacks
- Applicable industry regulations related to travel, tourism, and e-commerce
By transacting with Safal Journey Tour And Travel, you (“Customer,” “User,” or “You”) agree to this policy in full. It is recommended that you read this document in conjunction with our [Terms and Conditions], [Cancellation Policy], and [Privacy Policy].
2. Eligibility for Refund
Refunds are issued at the sole discretion of Safal Journey Tour And Travel and are subject to the following qualifying scenarios:
2.1 Valid Booking Cancellations
- Cancellations initiated by the customer within the permitted cancellation period, as detailed in the applicable Cancellation Policy for the specific service or package.
- Refund amount will be subject to applicable cancellation charges, convenience fees, or penalties imposed by third-party providers (e.g., airlines, hotels, visa agents).
2.2 Non-Performance of Services
- Failure by Safal Journey Tour And Travel or its authorized vendors to deliver the service as promised, due to internal errors, operational lapses, or confirmed vendor failure.
2.3 Technical or Transactional Errors
- Duplicate payments due to technical issues.
- Overcharging by our systems or payment gateway failures.
- Refund requests arising from system-generated errors or booking discrepancies.
2.4 Force Majeure Cancellations
- Cancellations initiated by Safal Journey Tour And Travel due to events beyond reasonable control, including but not limited to:
- Natural disasters (earthquakes, floods)
- War, terrorism, political unrest
- Epidemics or pandemics
- Government orders or travel bans
- Strike, lockouts, or other industrial actions
3. Refund Request Procedure
To initiate a refund, the Customer must submit a formal written request to the Company within 7 (seven) calendar days of the event giving rise to the refund claim.
3.1 Submission Details
Email the following to: safaljourneytourandtravel@gmail.com
- Full name of the customer or traveler
- Booking ID / Transaction ID
- Registered contact number and email address
- Detailed reason for refund request
- Any supporting documentation (receipts, screenshots, emails, cancellation proofs, etc.)
Note: The submission of a refund request does not guarantee approval. All requests are subject to verification by the Customer Support and Finance Teams.
4. Refund Processing and Timelines
4.1 Internal Processing
- Validated refund requests will be processed within 10 to 15 business days from the date of receipt.
- Customers will be notified of the approval, rejection, or requirement for additional information.
4.2 External Delays
- Refunds involving third-party vendors, such as airlines, hotels, or payment gateways, may be subject to additional delays beyond Safal Journey Tour And Travel’s control.
- Processing timelines may vary depending on bank working hours, holidays, or intermediary rules.
5. Mode of Refund
Refunds will be processed exclusively via digital channels:
- Reversal to the original mode of payment used at the time of booking (e.g., UPI, credit/debit card, wallet, net banking).
- NEFT or IMPS transfer to the registered bank account in case the original payment failed or is no longer valid.
Important: Cash refunds, wallet credits, or third-party payment transfers are strictly not permitted under this policy.
6. Non-Refundable Scenarios
Refunds will not be entertained under the following circumstances:
6.1 Customer Responsibility Failures
- No-shows, missed bookings, or failure to arrive on time without prior notice.
- Incorrect or incomplete booking details entered by the customer.
- Failure to obtain necessary travel documents (e.g., passport, visa) where the services are otherwise valid.
6.2 Visa and Immigration Issues
- Rejection of visa applications or denial of entry by immigration authorities.
- Where the booked service is classified as non-refundable, irrespective of visa outcomes.
6.3 Partial or Consumed Services
- If any portion of a multi-day tour, accommodation, or service has been used or availed, no refunds shall be provided for the remaining unused portion.
6.4 Third-Party Denials
- Where a service provider (airline, hotel, transport agency) has explicitly refused refund and the Company is not at fault.
6.5 Non-Refundable Products
- Travel or health insurance premiums
- Government or visa processing fees
- Service charges and processing fees levied by Safal Journey Tour And Travel
7. Refund Disputes and Resolution
- In case of any disputes or disagreements relating to a refund, you may first contact our grievance redressal team at safaljourneytourandtravel@gmail.com.
- If unresolved, such disputes shall be subject to the exclusive jurisdiction of courts located in Delhi, India.
- Alternative dispute resolution mechanisms such as mediation may be offered where mutually agreed.
8. Modifications to Policy
Safal Journey Tour And Travel reserves the right to amend, update, or revise this Refund Policy at any time, at its sole discretion, without prior notice. The updated policy will be effective from the date of publication on our website. Customers are advised to review the Refund Policy periodically.
9. Contact Information
For queries, clarifications, or refund submissions, please contact:
Email: safaljourneytourandtravel@gmail.com
Phone: +918368667756
Address: 68, Karkar Modal, Site-IV Sahibabad, Ghaziabad- 201010
